Returns & Exchanges

We want you to be 100% satisfied with your etnies gear, which is why we offer a 30-day return window for all unwashed and unworn merchandise in its original packaging. Please note that items marked as final sale are not eligible for return or exchange.

1

Start Your Return

Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

2

Print Your Label

Select your reason for return and download the prepaid shipping label provided; a small return shipping fee will be deducted from your final refund amount.

3

Pack Your Gear

Place the items in their original shoe box or apparel packaging and secure them inside a sturdy shipping box with the prepaid label clearly visible on the outside.

4

Ship and Track

Drop your package off at any authorized carrier location and keep your tracking number handy; we will process your refund within 7-10 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing